Versand

Shipping Policy

Delivery

For logistical reasons, some items in the same order may be shipped separately, meaning you may receive your products in multiple packages. To ensure correct and fast delivery, please double-check and provide the correct delivery address at checkout.

Please note that we are not responsible for lost packages caused by an incomplete or incorrect address provided by the customer. It is important that you verify your delivery information to avoid delivery problems. 

Our standard order processing time is 2–5 business days after the order is placed. After processing, the estimated delivery time is 5–30 business days (it depend on your country). These are approximate delivery times, and we cannot guarantee specific delivery dates.

Once your order has been processed, we will generate a tracking number and send it to you by email along with a delivery confirmation. If you have not received your tracking number within 5 business days, please contact us at supportvelmora24.7@gmail.com and include your order number.

We strive to deliver your orders as quickly as possible, but unforeseen events may cause delays, such as public or national holidays, natural disasters, strikes in air or ground transport, or other events beyond our control. If your delivery exceeds 45 business days, we offer a full refund to ensure your satisfaction.
You can rest assured that we are dedicated to meeting or exceeding your delivery expectations. Our team will always do its best to deliver your products within or before the estimated delivery time.

If you have any questions or concerns regarding our delivery process, you are welcome to contact us at supportvelmora24.7@gmail.com and include your order number.